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SHIPPING INFORMATION
SAME DAY SHIPPING
Most orders received by 4:00PM CT weekdays ship the same day. Next day air orders may be received up until 5:00PM CT. Orders received by 10:00AM CT on Saturdays ship the same day (USPS only).QUICK DELIVERY
Our Minneapolis location allows most USPS Priority Mail orders to reach you in 3 business days. UPS Ground and USPS First Class average delivery in 5 days.
WHERE WE SHIP
We ship to the continental U.S., Alaska, Hawaii, Puerto Rico and all U.S. Territories.
We also ship with Global Post to all Canadian Provinces and the United Kingdom.
Please note that all duties and tariffs are the responsibility of the purchaser.
SHIPPING FAQS
WHEN WILL MY ORDER SHIP?
Our order cutoff time for same day shipping is 4:00PM CT, Monday through Friday and 10:00AM CT Saturday. We ship most orders received by our cutoff time on the same day.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Our central U.S. location allows us to get the majority of orders to you in 2 to 3 business days. 2-Day and Next Day service is also available for most orders.
SIGNATURE DELIVERY
Some products require a signature on delivery. If you are not at the delivery location when the delivery attempt is made, your carrier will leave a notice informing you of next steps.
HOW CAN I CHANGE THE DELIVERY ADDRESS?
We are only able to update the delivery address to match the billing address that we have on file and that is entered at the time of order. Please contact us to request an address change. There is a $29.00 non-refundable fee for parcel intercept requests. Please note that a successful intercept is not guaranteed.
SHIPPING NEWS AND UPDATES
2023 HOLIDAY SHIPPING
Our last regular shipping day of 2023 is Friday, 12/22/23. Between 12/23 and 1/1/24, we will operate on a reduced schedule. Please expect 1-3 day shipping times during the holiday season. Normal shipping operations resume on 1/2/24.
NEXT FLIGHT SHIPPING LAUNCHES NOVEMBER 1ST
Our Next Flight service is a premium shipping service for critical needs, where same day delivery is required. Stayed tuned for updates as we determine delivery cities and shipping requirements.
USPS GROUND ADVANTAGE LAUNCHES JULY 9TH
In addition to updated pricing, USPS will introduce a new domestic shipping service called USPS Ground Advantage™ on July 9, 2023. Ground Advantage combines the services currently offered through USPS Retail Ground, Parcel Select Ground, and First-Class Package Service.
How will this impact PepperTech Digital Shipping?
Ground advantage will allow us to offer a new, lower cost, shipping option for parcels over 1 pound to our customers. You will see the new options appear on July 9th.
How does this impact delivery times?
Shipments made using the new Ground Advantage shipping will have delivery times, depending on region, of 3-5 business days. Priority Mail delivery times will remain 2-3 days.
Large Orders and Additional Questions
If you are making a large purchase (typically over 11 pounds) or need a custom quote, please contact us for custom prices and delivery times.