Contact us to request a return.


    Ship your item back using the label we provide.


    We'll inspect the item to determine condition and refund amount.


    We'll issue a refund or replacement within 48 business hours.


We want your story with our company to be a good one, even if you need to return something.  So, starting from the date you receive your order, you have 30 days to request a return authorization.  Once your return authorization is issued, you have 15 days to ship your return back to us. We stand behind our products and will grant a return request and issue a refund with only a few exceptions.

There are just a few situations where we can’t accept a return:

  • Intentional damage and misuse of the item (using an unapproved power supply on a SBC, as an example);
  • Returns purchased through another sales channel (please request those through the purchasing platform);
  • Products purchased by unapproved drop shippers or other unauthorized retailers; 
  • Products where proof of purchase can’t be established or there is compelling evidence of fraud.

We will cover the cost of return shipping, provided that one of the following is true:

  • The item is defective
  • Item was damaged in transit
  • The return is subject to our warranty on branded products
  • If we sent you the wrong item

Note that suitability for intended use and incompatibility with specific products are not considered a defective item.  These are considered a buyer discretionary return.

You must use the return label we send you to return your order, unless we make another arrangement with you.

Please use either the box that your order came in, or another similarly sized and sturdy box to return your order.

Please note that you are responsible for your return until the carrier's tracking indicates that it has been delivered to our location.

We do not charge restocking fees for items returned in new condition.  This means that any wafer seals on a package are unbroken and the product box is unopened. 

We may charge up to a 20% fee if you return an item that has been opened, used, damaged or is without all components that we sent to you. Some high-return products may incur a 50% restocking fee.

No refund will be issued if the returned item is not the same as the item we sent you or is damaged to the extent that it can no longer be used.  For serialized items, this means that the serial numbers of the returned item must match the serial numbers of the item that we sent to you.

In the event that your item is covered by our warranty, or was delivered damaged, we will pay to ship your replacement part.

We will process the refund within 2 business days of receipt of your product, starting on the date that it is received by us.  It may take up to 30 days for your bank to apply the credit to your credit card.

We refund the cost of the product plus the taxes, less any restocking fees that may apply and return shipping fees for buyer discretionary returns.  If the item is defective, damaged in transit or if we sent you the wrong item, we refund the cost of the item, taxes and shipping.

We’re here to help.  Please reach out to us and we will do what we can to make sure you have a great experience.  Our customers are the reason that we’re here and we never forget that.