Returns and Refunds - The Basics
We want your story with our company to be a good one, even if you need to return something. So, starting from the date you receive your order, you have 30 days to request a return authorization. We stand behind our products and will grant a return request and issue a refund with only a few exceptions.
To return an item, email us within 30 days of product receipt with a reason for the return. We will evaluate the request and let you know if you will receive a replacement subject to our warranty, full refund of the product cost, plus taxes, if we will issue a returnless refund, or if you will receive a reduced refund. Please let us know if you have a preference for replacement, refund or other consideration. We’ll do what we can to accommodate your request.
All refunds will be applied to the payment method used for the purchase.
When you request a refund, we will walk you through the process so that you are aware of the status of your request and any next steps that you need to take. Again, we want your experience to be positive and our policy has been created with this outcome in mind.
What’s not returnable?
There are just a few situations where we can’t accept a return:
- Intentional damage and misuse of the item (using an unapproved power supply on a SBC, as an example);
- Returns purchased through another sales channel (please request those through the purchasing platform);
- Products purchased by unapproved drop shippers or other unauthorized retailers;
- Products where proof of purchase can’t be established or there is compelling evidence of fraud.
Who pays to send it back?
We will cover the cost of return shipping, provided that one of the following is true:
- The item is defective
- Item was damaged in transit
- The return is subject to our warranty on branded products
- If we sent you the wrong item
Is there a restocking fee?
Generally, we do not charge restocking fees. However, we do charge a 20% fee if you return an item without all components that we sent to you or if the item is damaged.
Who pays for shipping of replacement parts?
We cover the cost of shipping you a replacement part.
How long will it take for a refund to be applied?
We will process the refund within 2 business days of receipt of your product, starting on the date that it is received by us. It may take up to 30 days for your bank to apply the credit to your credit card.
What is refunded?
We refund the cost of the product plus the taxes, less return shipping fees for buyer discretionary returns. If the item is defective, damaged in transit or if we sent you the wrong item, we refund the cost of the item, taxes and shipping.
What if I have more questions?
We’re here to help. Please reach out to us and we will do what we can to make sure you have a great experience. Our customers are the reason that we’re here and we never forget that.