Frequently Asked Questions

Q: Usted halba Espanol?

A: Si. Por favor comuniquese con nosotros para asistencia.



Q: Where can I find information about PepperTech Digital's limited lifetime warranty?

A: Click here for information about our warranty.


Q: How long will it take to get my shipment?

A: Shipments shipped using our economy shipping option should arrive within 4 to 5 business days of your order.  Expedited shipments will be shipped 2nd day air and will arrive 2 business days after the day of your order.


Q: How soon will my order ship?

A: Economy shipping orders will be processed and shipped the same business day if ordered by 11:00AM CT.  Orders received after 11:00AM will ship the next business day, or Saturday, whichever is sooner.

Expedited orders will be shipped the same business day if ordered by 4:00PM CT.


Q: Which days do you ship?

A: We process and ship Monday through Saturday.  


Q: Where will my order ship from?

A: We are located in Minneapolis, MN.  All orders that we fulfill are shipped from this location.


Q: How will my order be packaged?

A: We use the most appropriate/protective packaging for the specific item.  Pi 3 and 4 cases ship in boxes; Pi Zero boards also ship in boxes.  We have also reduced our environmental footprint by shifting from plastic packing materials to re-cycled paper products.


Q: How do I return a product?

A: Contact us for a return authorization number (RMA).


Q: How long do I have to return my product?

A: Products may be returned up to 30 days after ordering.


Q: Do you charge a fee to return a product?

A: No, we don't charge restocking fees for complete returns.   We are focused on customer experience and want your story with our company to be a good one, even if you need to return a product.


Q: What if I need help with a product?

A: We provide support for products that we sell.  Please contact us by email or by completing the form on the Contact Us page.


Q: Do you warrant your products?

A: All PepperTech Digital branded products include a limited lifetime warranty.  Click here for warranty details.


Q: What if I have other questions?

A: We're here to help!  Please contact uscontact by email or by completing the contact form for additional assistance.